Fulfillment Policy

Refunds

1. Refund Eligibility:
   • Refunds are available within the first 14 days of your initial subscription purchase if you are not satisfied with the product.
   • Refunds are not available for subsequent subscription renewals or partial periods of use unless there is a verified technical issue with the tool that prevents access or use.
2. How to Request a Refund:
   • Please contact our support team at support@chessbook.com with your account details and the reason for your request.
   • Refund requests will be processed within 5-7 business days after approval.
3. Non-Refundable Circumstances:
   • Refunds cannot be granted for failure to use the subscription.
   • Refunds are not available for promotional or discounted subscriptions, except in cases of technical issues.

Cancellations

1. Subscription Cancellations:
   • You may cancel your subscription at any time through your account settings on the Chessbook website.
   • Once canceled, your subscription will remain active until the end of the current billing period, after which it will not renew.
   • No further charges will be applied after cancellation.
2. Trial Period Cancellations:
   • If you are on a trial period, you may cancel at any time before the trial ends to avoid being charged.
3. Renewal Opt-Out:
   • Subscriptions are automatically renewed unless canceled. To opt out of renewal, cancel at least 24 hours before the end of your billing cycle.
4. Customer Support Assistance:
   • If you encounter issues canceling your subscription, contact our support team at support@chessbook.com.